Frequently Asked Questions
Q: How do I use my new Traveler-ER for the first time?
A: Easy - follow these instructions.
Q: Does the information I enter on the Traveler-ER USB drive go to a central database?
A: No. The information you enter is only stored on your USB drive.
Q: How many individual profiles can be saved on the Traveler-ER USB drive?
A: Each Traveler-ER USB drive stores one individual profile. Storing only one profile ensures that medical professionals are looking at your medical information during a medical emergency.
Q: How secure is my information?
A: You choose both what information to enter and the level of security for that information. The software uses a modern encryption algorithm to password protect the information you enter.
Q: What information does the software require me to enter?
A: Only your name. The personal, medical and emergency contact information you choose to enter is entirely up to you.
Q: What if I’m not sure that there will be computers where I’m going?
A: You can print the Emergency Records Report and bring it with you. Information printed on paper is obviously not protected in any way so be sure to keep it secure.
Q: Once I enter information, how can I update it?
A: Simply enter any new information just like you did when you first ran the program. You can delete or edit information in your profile as often as you want.
Q: In what language is the information stored and available?
A: At this time the information is stored and is available in English.
Q: Will Traveler-ER work with my Apple® computer?
A: Not currently. At this time Traveler-ER works with Windows 2000/XP/Vista/Windows 7 compatible computers.
Q: Can I back-up the information I enter into my profile onto my computer?
A: Yes. Simply click on “Profile” and then click on “Backup Profile” and follow your computer’s instructions. Please Note: The backup file on your computer is not protected by the modern encryption algorithm used by the Traveler-ER USB drive.